Frequently Asked Questions
Everything you need to know about your Orelia London jewelry.
What materials are used in Orelia London jewelry?
Our jewelry is primarily crafted from brass or sterling silver, then plated in 18ct gold or silver. Many pieces also feature semi-precious stones and Swarovski crystals for added brilliance.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with water, perfumes, and lotions. We recommend storing your pieces in their original Orelia pouch and cleaning them gently with a soft, dry cloth.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. UK orders typically arrive within 2-3 working days, while international shipping can take 5-10 working days depending on the destination.
Can I return an item if I change my mind?
Yes, we accept returns within 30 days of receipt, provided the items are in their original packaging and unworn. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Does my jewelry come with a warranty?
Every Orelia London piece comes with a 12-month warranty against manufacturing defects. If your item is faulty, please contact our customer service team with your order number and a photo of the issue.
Is your packaging eco-friendly?
We are committed to sustainability. Our mailing boxes are recyclable, and we are continuously working to reduce single-use plastics throughout our supply chain.